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Online Shopping Security

Important information about transacting online.

ALWAYS READ THE FINE PRINT OR RISK PAYING THE PRICE WHEN TEMPTED BY FREE TRIAL PERIODS OR ‘MIRACLE PRODUCT’ ADVERTISEMENTS ON WEBSITES, INCLUDING SOCIAL NETWORKING SITES.

A number of customers have recently been billed for online offers that included FREE Trial Periods, as they did not read the fine print associated with the offer.

For example, an online company offers a Free Trial Period on a particular product, and while a customer may think they only have to pay for shipping costs, they could be billed an amount every month if they have not cancelled the offer before the trial period ends.

ALWAYS read the fine print when responding to online advertisement offers because the large print doesn’t always tell the whole story.

BHCCU has little or no rights to request reimbursement for our customers for these types of transactions, as the customer has approved the initial offer. By accepting these types of offers, you may also be approving future debit transactions to your account.

It’s your money, so please protect it!

Mobile Device security tips

– Utilise the lock capability on your mobile device when it is not in use. This function helps to protect your device and details.
– Never disclose via email or text message your membership or account number/s and password.
– Do not modify or hack in to your mobile device as this can make your device susceptible to viruses, worms, Trojans etc. BHCCU recommends you keep your mobile device software up to date, or install security software for your device.
– If you sell or discard your mobile device, it’s crucial you delete all personal information. This can include SMS messages, emails, photographs, contact details and Internet links.

Internet banking security tips

– Ensure you have the latest anti-virus and firewall protection on your computer and the software is updated regularly to keep it current.
– Protect your password used for Internet Banking. Choose a password which is difficult to guess and not easily associated with you. Do not pick your date of birth, phone number or name.
– Do not share your password with anyone.
– Change your password regularly e.g. at least every 30 days
– Do not use Internet Banking on unfamiliar computer as they may not be protected with the latest anti-virus software
– Never leave your computer unattended while you are logged into Internet Banking and always logout as soon as you are finished.
– If you believe your security has been compromised or you notice any suspicious activity on your account, please contact us immediately.

Credit card security