Financial Hardship Assistance

The Federal Government made a recent announcement regarding financial institutions offering mortgage / loan relief assistance to their customers who are in financial difficulty and struggling to make repayments.

At Broken Hill Community Credit Union (BHCCU) we focus on making sure we lend responsibly, but we understand that your circumstances can change due to factors such as unemployment, relationship breakdown, illness, unfortunate financial choices or anything else life may throw at you. We have always attempted to provide mortgage/loan relief options to our Members and will continue to do so. In fact this approach has been part of the way that we do business with our Members since inception of your Credit Union.

BHCCU will always be open to discussing with Members in financial difficulty the best options available. Working with you we can make an assessment of how best to assist you and your family based of your ability to meet the obligations of your loan. This is the high standard of BHCCU service we have always applied.

Any Member wishing to discuss their current financial circumstances should ring our Lending staff on (08) 8088 2199 or visit our branch.

To apply for Financial Hardship Assistance, you can contact:

Lending Department
PO Box 294, Broken Hill NSW 2880
Ph: 08 8088 2199
Fax: 08 8087 6730
Email: bhccu_IB@bhccu.com.au

Important Note: For the Credit Union to consider your request for Financial Hardship Assistance, we would require support documentation such as payslips, bank statements, medical certificates, written confirmation of arrangements with other creditors and/or letter from Centrelink.