Mutual Banking Code of Practice

The Mutual Banking Code of Practice (MBCOP) is the code of practice for Australia’s credit unions and mutual building societies.

Commencing on 1st July 2009, members of The Broken Hill Community Credit Union Ltd can have the confidence of knowing they are covered by market leading, plain English commitment to fair and responsible banking. The new Code is just another example of the value The Broken Hill Community Credit Union Ltd places on improving the financial wellbeing of its members and community.

Mutual Banking delivers member-focused, competitive retail financial services - outstanding service and fairer fees. The Broken Hill Community Credit Union Ltd exists to serve its members, not simply to drive high profits for external shareholders.

The Mutual Banking Code of Practice is the public expression of our commitment to these fundamental principles - a legal and moral commitment to delivering on our promise to members of our Credit Union.

While global financial markets continue to face upheaval, The Broken Hill Community Credit Union Ltd is well placed to continue delivering for our members. With the big banks increasing their share of the market and the demise of second-tier lenders, The Broken Hill Community Credit Union Ltd is more essential than ever to maintain competition in the market and real choice for consumers.

Our 10 key promises to you, our members

1. We will be fair and ethical in our dealings with you
2. We will focus on our members
3. We will give you clear information about our products and services
4. We will be responsible lenders
5. We will deliver high customer service and standards
6. We will deal fairly with any complaints
7. We will recognise member rights as owners
8. We will comply with our legal and industry obligations
9. We will recognise our impact on the wider community
10. We will support and promote this Code of Practice.

© 2009 The Broken Hill Community Credit Union ABN 12 087 650 762. AFSL No: 238020 | Site Map | Disclosure Statements | Disclaimer | Privacy Statement | Fees & Charges | Contact Us | Extranet

Any advice or information on the site does not take into account your personal objectives, financial situation or needs and you should consider whether it is appropriate for you. Please review our Combined Financial Services Guide and Product Disclosure Statement before acquiring the product. Loan applications are subject to Broken Hill Community Credit Union's normal credit approval criteria. Terms and conditions, fees and charges apply. Fees and charges are subject to change.